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Report: #1431128

Complaint Review: YEXT -

  • Submitted:
  • Updated:
  • Reported By: remybink — Alabama United States
  • Author Confirmed What's this?
  • Why?
  • YEXT United States

YEXT YEXT fails to deliver and holds listings hostage Internet

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We used YEXT for 1 year with the full 10 client minimum. We sold the spots quickly as we promised our clients the very mantra yext promised us. Unfortunately most of it was not true. They do not have the easy management of listings as they claim. For the average small business expect no extra website traffic. 

If you planning on managing Google with YEXT good luck. 

The only listings you can affect are with search engines nobody ever uses. I am not sure Google even gives them any attention.

So, okay, not a single of our 10 websites experienced any traffic so we chose not to renew. Expensive lesson of $4k but we were willing to let it go.

Well, now that we cancelled, all the listings are worse than they started. 
Listings that had hidden addresses are now posted.
Information is no longer valid.

I find it amazing how all these search engines at the same time decided to undo the listings, interesting.

 

Bottom line is if you go with YEXT your listings will be held hostage. The moment you leave them everything gets undone. This was an issue I raised with my sales rep and support rep. Both denied they do such things. Now I know they both lied. 

During my experience I had issues with Google listings - the support rep told me they can't control what Google does, she got frustrated and said we list with other search engines and platforms, as if that was going to resolve my Google issue. 

The main reason I signed up with them was managing multiple clients on Google, Facebook, Yahoo and Bing

Simply, YEXT does not care - mob-style sales tactics

You are better off doing your own marketing and ignore these hype companies.

You have been warned.

This report was posted on Ripoff Report on 02/25/2018 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yext/yext-yext-fails-to-deliver-and-holds-listings-hostage-internet-1431128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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