American Home Shield, horrible company, ripoff mistreated and ripped off dallas Texas

One thing I do is submit my request for service on their website, and only once since I started doing business have I had to call for a follow-up.

I have been a customer with AHS for two years, and have never had any bad dealings with the company.

Maybe I have just been lucky, but they have always been prompt to have a service company respond to my request, and the repairs were done to my satisfaction.

In one instance, the serviceman had to order a part (which was for a hot-tub, and was hard to find) and I had to have him come back twice to get the job done right, but I reported the problem to AHS, and the next time I had a problem with the hot-tub, they sent a different company to do the repair.

The custmer representative that I talked to was rude, disrespectful and basicly did not even have a partial knowledge of the English language. Additionally, she (Melinda) did not even know that her headquarters was in Memphis, TN and that Diane Pieper, Custer Relations Manager (dpieper@ahslink.com) could help me. For some odd reason Melinda kept insisting that she was the boss and that was it. She also felt threatened when she was informed that her lack of company support would end up on the state insurance investigator's office. I guess that's the type of boss you get for $8.00 an hour.

Hello,

I am a customer service supervisor for American Home Shield. It is understandable that you are frustrated in regards to your call(s); however, it is important to note that everything you mention as "ironic" is merely following the terms stated in your legal binding contract.

The AHS service representatives are trained to stay with the company our computer database chooses. That is the way our company operates, and that is stated under section A, B. "AHS reserves the right to select a contractor to run the trade service call." Not much can be argued with that statement.

Keep in mind we do rate and review our contractors monthly and any customer concerns are dealt with appropriately. Regarding the improper installation, that is also specifcally stated in your contract under section F, G "Limits of Liability".

AHS cannot warranty an item if it is not installed correctly. To illustrate this more clearly, say you installed a new oil filter in your vehicle. More than likely the product you purchased had a warranty...if you installed the filter improperly it may cause damage to the filter that would not have occured otherwise.

Our product covers items that are/were in good working order at the start of the contract, which when looked upon in a logical fashion makes sense. I hope my explanation provides a better understanding into the way our company operates. *Everything* is stated clearly in the contract. We do not hide our terms in jargon. Take Care.

-CSC AHS Supervisor