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Report: #1186494

Complaint Review: AT&T - Nationwide

  • Submitted:
  • Updated:
  • Reported By: bob — Anaheim California
  • Author Confirmed What's this?
  • Why?
  • AT&T Nationwide USA

AT&T , ATT Bait and Switch, Quote 1 price then charge another Anaheim Nationwide

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I just had a bait and switch problem with Att Uverse Internet Service,I called to get internet service after i found an ad for 45mbps service for $29.95 per month online at http://attonlineoffers.com/ . I called the number in the ad and the rep not only said they could do it but she said she could do it for  me for $19.95 a month for 45 mbps internet service only. I asked if she was sure it was the 45 mbps speed she said yes.  I agreed to it and they came out to install it yesterday and the installer said that the order included 2 TVs. I told him I already had TV with someone else so he only installed the internet but told me to call because there must be something wrong.  I called today and of course they are saying they are now going to charge me $71 per month for what they quoted me $19.95. I told the rep the story about how i wanted only internet and i found the online ad for the 45  mbps for $29.95 and the rep when I ordered said they could do it for $19.95. The new rep I spoke to is now saying there was never a promotion for the 45 mbps for $29.95 I told her I know there was because I saw it with my own eyes. They are so dishonest and the customer service would not fix the problem.  Beware of Bait and Switch with the Uverse Service . I am contacting the FCC. 

This report was posted on Ripoff Report on 11/03/2014 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/nationwide/att-att-bait-and-switch-quote-1-price-then-charge-another-anaheim-nationwide-1186494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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