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Report: #1517879

Complaint Review: AT&T - Las Cruces nm

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  • Reported By: John — Las Cruces nm United States
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  • AT&T 2808 N. Telshor Las Cruces, nm United States

AT&T Cell Phone Blacklisted by AT&T to get me to buy another phone. Las Cruces nm

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As a existing customer of AT&T we enjoy many of their services to include wifi in my car and extra devices such as my tablet. I purchased 2 iPhone12 Pro Max's for my family. They came with a insuranced and next up programs added tom my contract. This is important and I will share shortly.

Having a few payments left on the cell phones I was surprised when one cell stopped working. I called and talked with dozens of support specialist over a period of a week. The phone would be temporarily turned on for a few hours then stop working agian. I was always promised the problem would be taken care of. 

In frustration I tried to upgrade and found the nextplan I pay monthly for would not allow me to upgrade. I also tried to see if the insurance through asurion would replace the phone. I was told a $250.00 dollar deductable and half of the price of a new phone9$500.00) would be required upfront. 

It is not going on two weeks without cell service. I am disabled, and use the phone to stay in contact with doctors, family, and many things such as appointments and online services.

I am told by AT&T I am in a contract and will still be billed for the phone and services even if it is shut off. The phone works fine, it is the service that is blocking the phone. I have never missed a payment as it is automatically taken from my checking account.

I have called many times. I asked to escalate the problem with corporate and told no phone number exist. I have went to AT&T social media and they have not been helpful. I went online and signed into my AT&T acount and that did not get my phone working also.

I now have turned to ripoffreport for help and to warn others if you think your cell service is bad, don't goto AT&T.

This report was posted on Ripoff Report on 04/25/2022 07:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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