Complaint Review: AT&T - Sacramento California
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- Author Not Confirmed
- AT&T Sacramento, California United States of America
- Phone: 1 888 298-3724
- Web: ATT.COM
- Category:
AT&T Enhanced Services Billing Inc, Buy AT&T Services to be Ripped-Off Sacramento, California
*Author of original report: Just statements will not make it better..........
*UPDATE Employee: Customer Service
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On my February home telephone bill from AT&T, I noticed that my total bill was somewhat greater by about $32.00 from usual. Since, I do not have any service from that company that will produce a variable bill, I went to look at the bill on-line. Here, I am charged $29.90 plus taxes by a company called Enhanced Services Billing Inc.(888 298-3724). I dug deeper into the bill and found the amount has been billed on behalf of EMAIL DISCOUNTS, LLC (800 410-5781). It is some "monthly charges of $14.95" twice, plus taxes. No mention for what service, either. I called At&T at their customer service number and inquired about it. As per them, they do not know what it is, they will take it off for this month, but, will not put a block, as I asked for, for any company that want to charge me for whatsoever! I also have to contact the other company that is billing so that I am not charged again! They will not do anything about that! I told them, you are the one who is billing me and I did not ask you to send me a bill for another company. I also asked if they have any proof of something I ordered, which they were claiming I did. No, they did not and they do not care to either. So, now the hassle is mine.
This report was posted on Ripoff Report on 03/03/2010 05:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/sacramento-california-/att-enhanced-services-billing-inc-buy-att-services-to-be-ripped-off-sacramento-califor-577608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Just statements will not make it better..........
AUTHOR: Sam - (United States of America)
SUBMITTED: Thursday, March 11, 2010
The company employee either does not know their actual business practices or just plainly lying! I have never been contacted in any fashion (Phone or e-mail) to get an authorization. In fact, when I called and gave my telephone number, the customer service person, did not even know what is the name associated with the telephone number. The customer service person did not even ask why I am asking them to cancel, before saying 'Thank You, your name is being taken out'. Any legitimate business will, at least, ask the customer, why am I asking to cancel. On inquiry form the customer service person I learnt that they ask people to fill out forms on the internet and that is where they get the telephone number. So, again, it sounds like a great way to cheat people! Just collect a few telephone numbers from the web and ask the telephone company to bill you! If you complain, we will gladly take it out! But, if you miss, I got your money! I am also amazed how AT&T being a renowned company will not stop this practice! But, I guess, they are into it together, making money! I guess, I have to get out of AT&T. But, then who else?
#1 UPDATE Employee
Customer Service
AUTHOR: Email Discounts Customer Service - (United States of America)
SUBMITTED: Thursday, March 11, 2010
Email Discounts provides its subscribers with exclusive discounts and cash back on purchases made at online retailers through our service. We market the service primarily on the Internet and do take steps to ensure we service customers who want our service. Because of that, we send confirmation emails and call the phone number of the account to inform them of the service. We continuously review our marketing procedures as well as our sign-up standards. We believe that they comply with all applicable laws and industry standard best practices but are constantly seeking improvements.
Our customer service team is available 24-7; you can call us at (800) 410-5781 or write us at http://www.emaildiscounts.com/contact_support.cfm. If you have a particular issue, were more than happy to address it.
Email Discounts Customer Service
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