Complaint Review: B&H photo - New York New York
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- Author Not Confirmed
- B&H photo 420 9th ave New York, New York United States of America
- Phone: 800 221 5743
- Web:
- Category: Miscellaneous Electronics
B&H photo Incorrect item shipped. (bulb for projector) Spare item not noticed until needed. New York, New York
*UPDATE Employee: B&H Photo's reply
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Ordered spare bulb for a Panasonic PT-AX100U for a public library. Received box from B&H and put it in storage cabinet. Months latter went to change bulb only to discover someone at B&H shipped a bulb for a model PTAE900U . Is this the way B&H dispenses of overstocked merchandise sitting on someone else's shelf as return time expires? FYI.. I had the owners manual in my hand when I ordered the bulb. I did not order the item shipped. Exchanging this item for the correct item is not to much to ask, since this IS a consumable item. I don't want to hear about all the other peoples wonderful experienced with B&H... This is mistake on their part and they need to fix it! Anyone would expect as much.
This report was posted on Ripoff Report on 04/08/2011 11:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo/new-york-new-york-/bh-photo-incorrect-item-shipped-bulb-for-projector-spare-item-not-noticed-until-neede-715487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
B&H Photo's reply
AUTHOR: Henry - (USA)
SUBMITTED: Wednesday, April 13, 2011
B&H Photo certainly regrets your dissatisfaction. Unfortunately from the meager information here I cannot ID the customer or the transaction. I'd be happy to look into this if you care to email your order number to me.
Henry Posner
B&H Photo-Video
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