CenturyLink Rip-off con artists who continue to charge for cancelled services. Carol Stream, Illinois Nationwide

We had CenturyLink for our internet, phone and DirecTV services for a little over two years. They set up our services from their local office and we had no problem until it came time to cancel our services. We called them in July to cancel and were told by a rep, "We're sorry to see you go, but we'll take care of that for you." Two months later, here comes another bill. Called them again to see why we were still being billed as they bill a month in advance. They told us it was for two months of service. We told them that we called in July to cancel and they told us, "Oh, we don't do that here. You have to call DirecTV." Seriously!? Your rep should have told us that in July!!! Called DirecTV and had it taken care of. CenturyLink contined to send us the bill. Then they tried to say we missed a payment in May, until I pulled up my bank account info and gave them the exact date and amount of the payment. Miraculously they found the payment in their system. Then they tried to say we never returned the DirecTV boxes. Until we told them the exact date. At which time I began to wonder, if you can contact each other to make sure the equipment was returned, then why can't you contact each other to cancel services. It is not my responsibility to do your job for you. Then, they told us they would send us a box with pre-paid postage and return address label to put the internet modem in to return that. That never came. They continue to charge me for it. Whenever I try to talk to them, they find some other excuse to throw charges at me. DirecTV told me that we have a credit built up with them and that they would be sending it to me in the form of a Visa gift card. CenturyLink kept that. I consider that theft. Something needs to be done about this company. They continue to rip off customers and nobody does anything about it.