Report: #1454724

Complaint Review: centurylink - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Ruth — Tempe AZ United States
  • centurylink Phoenix, Arizona United States

centurylink Billed me for services that I never received and continued to bill me after I called numerous times. Still unresolved!! Phoenix Arizona

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Centurylink sent me a bill for services I never received. I called and they said I would have to be disconnected. I told them I was never connected!!! It took over an hour of waiting and I was given a case number and told I was finally disconnected an my bill was zeroed out. Yep, you guessed it I get yet another bill. I called and was told I had the wrong department and transferred. She said she'd take care of it. A half hour later I got disconnected. I called again and was told I had to be sent to the "retention" department and was on hold for a half hour then disconnected. I called back and told them I had officially wasted 2 hours of my life for an account I never had and to please eliminate a bill for services I never received. I them went to online chat and gave them my original case number and they said they were so sorry that they would open a case to zero out my bill and gave me the original case number and said that I would receive and email. In the meantime I was also holding on the phone for them to resolve the issue and you guessed it they disconnected me. The chat agent could not give me a valid case number and NO EMAIL. I still have the bill for services never received from Centurylink. I was never a customer. Pure insanity!!

This report was posted on Ripoff Report on 08/02/2018 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/phoenix-arizona/centurylink-billed-me-for-services-that-i-never-received-and-continued-to-bill-me-after-i-1454724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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