Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1467212

Complaint Review: CenturyLink - Denver CO

  • Submitted:
  • Updated:
  • Reported By: J C — Outside Denver CO United States
  • Author Confirmed What's this?
  • Why?
  • CenturyLink 930 15th St Denver, CO United States

CenturyLink Invasive Refund Policy Denver CO

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

After one late payment over a year ago (that I then paid via my credit card), I setup an automatic bill pay via my bank. Due to smaller than normal bills, I have a credit on my account of nearly $900. I called CenturyLink to get a refund. In order to do so, they have a policy whereby I have to provide them with my methods of payment for an undisclosed amount of time. Not just the methods of payment, but the company name, contact information, and all my account information.

Therefore, in order to get back money that has cleared both my bank and their own, has been credited to my account, and is legally mine: I have to give them my bank and credit card name/phone numbers, account numbers, bank routing number, and authority to contact both companies to discuss my financials. I view this as an unwarranted invasion of privacy.

I spoke with seven different representatives (two of which listened to part of my reason for calling and transferred me without a word), and the consensus was "It's policy, we can't do anything." When told there is absolutely no other way to get my refund, I replied that there was one other way - closing my account. The representative told me (paraphrasing) to please close the account so they could be done with me.

This report was posted on Ripoff Report on 11/12/2018 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/denver-co-80202/centurylink-invasive-refund-policy-denver-co-1467212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now