Complaint Review: Centurylink - IN
Centurylink Centurylink charged me a disconnect fee without disclosing it, even after contract was over IN Indiana
I had Centurylink internet for just over a year and it was slow and went down often, so after my one year contract was over I cancelled. The rep at the time tried to save my business but I told her I wasn't interested and that I wanted to cancel service. She did so and informed me that I would get one more bill which would be my final one for service up to that date. Okay, fine, I get it. The "final" bill came for $1.99 showing only one day of service before my cancellation. So I paid it and thought I was done with Centurylink.
A month later I got another bill for $15.61. Page 1 showed something called "voice" but I never had voice service with them so I connected to their online chat to dispute it. The chat-rep said that the $15 was actually a disconnect fee as itemized on page 3. Sure enough, there it was. But not only was a disconnect fee never disclosed, I was actually told there would be no further charges after my service was disconnected. Finally, the chat-rep said that she couldn't waive the fee because it was valid and that if I wanted to dispute it I would have to call into their disconnection team. So I did. To her credit, the disconnection representative, Cristina, listened to me vent for several minutes and then apologized and waived the disconnect fee.
One more thing. Before calling in I went onto Centurylink's website and browsed around for items pertaining to disconnection of service. As hard as I tried I could find no reference to any $15 disconnection fee. BTW, I worked in a call center environment for over 20 years and I know that representatives are required to disclose things like that. Had they disclosed it I might not have reacted so harshly but the fact that I was told no further charges would occur and then they actually did was what set me off. My little $15 charge might not have been such a big deal but when I think of the tons of money they make from all the people who didn't fight back it really infuriates me.
This report was posted on Ripoff Report on 12/06/2018 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/in/centurylink-centurylink-charged-me-a-disconnect-fee-without-disclosing-it-even-after-cont-1468950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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