Cox Communications Cox Internet, Cox Cable False advertising internet speeds, throttling every night Wichita, Kansas Nationwide

Pretty straight forward. Been noting how often it happens, and it appears to be every single night that my internet provided by Cox Communications is "throttled" to nearly dead speeds, where even sites like Facebook or Twitter won't load in under 30 seconds or sometimes even at all, throwing a timeout error.

Cox is well known for being an awful company all around, but I suppose I'm just throwing my hat onto that pile to warn others to never do business with them. Spend the extra dough, get Fios or Fiber if you can, at the very least AT&T. AT&T are pretty bad themselves, especially with area monopolization, but even they are better than these crooks at Cox.

Case and point - every single night, from about 8pm to 8am, I am unable to get DL speeds of more than .80Mbps. I've reset modems and routers, run troubleshooting on multiple computers, run speedtests, etc. Similar result every time.

Considering my plan is to allow for up to 15Mbps, and I'm paying for those speeds, this is atrocious.

Of course, Cox has no willingness to help. They offer the same "suggestions" - reset modem, etc. Stuff I've already done, and they treat people like children.

Considering I have work that requires me to have a good internet connection, I would say that I'm not asking much in getting what I paid for. I would be gone in a heartbeat if other services were available in my area, but Kansas still has yet to emerge from the stone ages in terms of.. well, everything.

Long complaint short, if you plan on getting internet, and you have a choice, don't ever.. ever ever ever go with Cox. You will absolutely regret the decision. I'd say I'm surprised they haven't been sued in grand fashion yet, but they're likely using the millions they ripped off from people to fund their cronie lawyers, so.. if I can at least save one person from their clutches, I've done good.

Complaint finished.