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Report: #1489145

Complaint Review: American Residential Warranty - Boca Raton Florida

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  • Reported By: Annoyed over a Warranty repair — United States
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  • American Residential Warranty Boca Raton, Florida United States

American Residential Warranty Ultimate Electronics Protection Assurion ARW & Asurion Boca Raton Florida

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I have an iPad that was having a charging issue. After trying several cords both apple and off-market, it would not charge.

I took it to Apple who tested it and told me the charging port was defective. As I have electronics protection, I filed a claim and paid the deductible. I sent it in only to get it back with a "new" screen. The original screen was NOT defective.

However, the "new" screen immediately separated from the unit. I sent it back a second time. Once again, all they did was fix the screen and did not address the charging port. This has been going on since August.

The third time it went back again for the charging port, they kept it 2 days and said they were sending it back "as is". They stated it was locked and on the cloud. The last time they told me to send it back, they only sent me a label, no paperwork to fill out. And the reason for that was I was told "they aren't interested in fixing it" but they need the unit in hand to replace it.  I sent it back again.

They sent me an email stating that the claim was going forward and an agent would call.  That did not happen as I never received that call.  Ten days later I called them and that's when I was told they weren't interested in fixing it.

After I sent it in, two days later, they returned it  (mid-November), they stated because it was locked.  I have it back - still not fixed - they want my cord. This is all just stall tactics and ridiculous. They stated it was locked and on the cloud and tried multiple times to get a hold of me.  A total fabrication as I had NO messages, NO calls and oh wait, NO emails.  They knew how to email me once but couldn't do it again.

The issue is it won't charge TO unlock.  In all the times this went back to them, they sent paperwork to fill out.  The last time they didn't.  It doesn't charge with ANY cord, apple or not.

Today I called and asked for a refund on my deductible which they refused to issue because work was done on it.

However, the work that was done was not correct. It was not the work requested and now I have had to replace the unit because "I" am not interested in continuing this farce of sending this iPad back and forth.

I purchased a refurb'd iPad and spent the money for the deductible and have been dealing with this farce since August.

I will be looking for another warranty company.  I pay them religiously each and every month.  I know they just don't replace an item but when Apple states it would be difficult to fix why would they?   And to make matters worse, they NEVER addressed the charging port issue which is what it was sent in for.  They replaced a screen that there was not a thing wrong with AND the screen they repaired came in separated from the unit.

I used to deal with Asurion from DirecTV and never had an issue but now this is pathetic.

This report was posted on Ripoff Report on 12/16/2019 04:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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