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Report: #1493731

Complaint Review: AT&T -

  • Submitted:
  • Updated:
  • Reported By: Laurence — Deary ID United States
  • Author Confirmed What's this?
  • Why?
  • AT&T United States

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Went to AT&T outlet in Lewiston ID, upgraded service from 9GB to "unlimited extra", specifically asked about additional charges and was told none would apply. Upon receiving bill it was 50.00 more than last, attempted calling 5 consecutive days, on hold for over an hour, finally made contact, refused to  refund misrepresented amount, Finally allowed $20.00 credit, refused contact with supervisor or legal department. changed service back to 9GB temporarily

This report was posted on Ripoff Report on 04/06/2020 04:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

AT&T cost misrepresentation

AUTHOR: Laurence - (United States)

POSTED: Tuesday, April 14, 2020

Filed complaint with FCC, withhin 48 hours, received, phone and E-mail from office of the president of AT&T, The matter was resolved to my satisfaction, Great response and service.

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