Complaint Review: B&H Photo Video - NEW YORK NY
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- Author Not Confirmed
- B&H Photo Video 420 NINTH AVENUE NEW YORK, NY United States
- Phone: 8009478003
- Web: www.bhphoto.com
- Category: Electronics
B&H Photo Video committed sales fraud on our company. NEW YORK NY
*UPDATE Employee: B&H rebuttal
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B&H sold us used defective batteries then blamed us for fraud. They eventually took the items back and promised a full refund back to our card, but then decided not to follow through with it. They also faught the dispute we filed with AMX and submitted documents stating we never sent the items back to them.
B&H also said they sent the batteries back to us but Fedx doesn't have a signature on record. They are also fighting us filng a claim with Fedx and won't assist. Every phone call has been recorded since our purchase as well as chat logs which clearly prove B&H took advantage of our company and had never planned on returning our money after sending them back the product. We've purchased close to $400k and they are willing to through our relationship away for $318. Sad.
Production Department
Millennium, Inc.
This report was posted on Ripoff Report on 06/27/2019 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/bh-photo-video/new-york-ny-committed-sales-1481112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
B&H rebuttal
AUTHOR: Henry Posner / B&H Photo-Video - (United States)
SUBMITTED: Thursday, July 25, 2019
B&H Web No: 1055489294
We regret the customer's dissatisfaction. On 01/08/19 the customer ordered two DJI TB50 Intelligent Flight Batteries. On 02/25/19 we issued return authorization but the batteries we received were not the batteries we had shipped.
The batteries were shipped back to the customer. FedEx reports they were delivered 2/28/2019. The customer then filed two chargebacks, both of which we disputed and which were ultimately rejected by his credit card company. The customer is not eligible for a refund and none will be given. -- Henry Posner / B&H Photo-Video
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