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Report: #1509132

Complaint Review: CenturyLink -

  • Submitted:
  • Updated:
  • Reported By: Pat — Ava United States
  • Author Confirmed What's this?
  • Why?
  • CenturyLink United States

CenturyLink Forcing upgrades to use EBB

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If you're eligible for the new "Emergency Broadband Benefit" (EBB) program (federal) and are a Centurylink customer, they try to force you to upgrade your service to one that is "FCC approved" before they will allow you to have the EBB discount. If you do upgrade, you end up paying the same amount after the EBB is applied as you are already paying without it, and, when the EBB expires, you CAN'T go back to the service you originally had with C'link; your bill will be DOUBLE what it was before the EBB.

In other words C'link is using this new program, designed to help low-income people afford internet service, to force those low-income people onto higher-priced services.

This report was posted on Ripoff Report on 06/17/2021 02:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/centurylink/forcing-upgrades-use-ebb-1509132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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