Walmart The gift card fraud Bentonville Ar

On November 22, 2021 I paced an order # 5972113-888729 for IPhone 12 Pro Max with $500 gift card. I received the phone in a timely manner and last week i.e. December 13, I received the gift card for $500, which upon checking indeed had $500 on it. This Monday I.e. December 20, 2021 I wanted to load the gift card onto my Walmart account and the gift card was empty! The history notified that the Giftcard was loaded on December 13 and on December 14, 2021, at a Walmart store in California the $500 funds were emptied.

I immediately called the customer service and notified them of it. They gave me a reference # 211220-007449. Today I got the following message from the Walmart and when I checked the gift card, I kept getting an error that it’s an invalid pin.  Walmart has access to the information about the gift card and probably the surveillance videos of who made the transactions etc and they just decided they can’t help me about it.

I am here in Marietta, Georgia and never left the state and this fraud took place in  California and I don’t have any access to information, paper trail and I am told “sorry!”. My email account has not been hacked so the fact someone had access to exact 16 digit number and 4 digit pin code seems too much of a coincidence. I believe the breech occurred at the Walmart end and I hope you will look into the matter and try to make it right by me.

I was looking forward to getting my family much needed household items and I am beyond despondent about what happened.   My name and address is   Pallavi Gunta (((REDACTED))) Marietta, ga (((REDACTED))) Cell: (((REDACTED)))