Report: #1394490

Complaint Review: 19 Restaurant

  • Submitted: Mon, August 21, 2017
  • Updated: Mon, August 21, 2017
  • Reported By: Anonymous — Edmonton Alberta Canada
  • 19 Restaurant
    5940 Mullen Way

19 Restaurant Family Office Wrongly accused of actions in this establishment and then banned for no good reason! Edmonton Alberta

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I went to Nineteen restaurant in South Edmonton with my business partners for lunch...

Then asked if they had a corking fee.  They said no.  My home is about a 1 min walk from their front doorstep... So I went and got 2 bottles of wine.. Came back to the restaurant and we left immediately to go to Original Joes to drink the wine where they had a corking fee.  The mgmt at nineteen wrongly accused me of pouring wine in their restaurant which their video surveillance will show I absolutewly DID NOT...  So I was notified by mgmt that I was welcome back.  

I went there this evening and was told I was not welcome back.  When I am not travelling I went there every day and tipped the staff very well.  This is a place that obviously needs to train their young staff much better.  I was arguably their best customer and they invite me back and then their young staff turns me away? Quite disrespectful.  I actually like the chef/owner but they have made a bad decision wrongly accusing myself of something and then not atoning for it.

I would recommend Edmonotn residents go to a place that respects their good customers and provides a corking fee to good customers as their wine list is not up to the standards of my business partners or myself.

I feel very ripped off and disrespected.  I can prove I did nothing wrong and have the emails from mgmt inviting me back prior to this evening when I was vehemently turned away as I was asking for a bottle of premium vodka I lent to a staff member who was involved in major spirits competitions in order to help him.  I have never felt so disrespected by an establishment in all my 13 yrs in NYC or in my last 3 yrs in Edmonton.  Unprecedented.

I hope they atone for this.  Its unacceptable and I hope they learn from this gross error in judgment of myself anf my fiancee who is more upset about this than I am.


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