ally bank Virtural Bank with no concern for customers needs Internet

I have had a car note with ally for last 2.6 yrs and no issues since nothing went wrong.

This month I accidently paid my car payment 2 times thru my banks bill pay.

I contacted my bank, not ally,  this past weekend and they stated since this is electronic payment they cant withdraw the payment.   They advised to call my car company I have the loan with which is ally.

Upon contacting ally, keep in mind, they are totally virtural company no physical locations, the cutomer rep on phone said this is not our issue call your bank.  I advised that my bank stated the payment has already gone out and they can't with draw an electronic payment. stating this isn't their problem.   Keep in mind this is a auto loan company with only internet presence...no branchs ect and you are totally at the mercy of the phone representative, and the 3 I have contacted are all as matter of fact that not their companys Issue.

I have contacted my bank again who is suppose to contact ally and try and get this over payment refunded, but after talking to ally on phone, I seriously doubt this is going to happen. 

Buyer be ware, If you bank, or do bussiness with ally there are no physical bank branches to go into, and after my experience with the phone reps...no concern for the customers when an issue arises...thier lack of concern is paramount in how they deal with you over the phone.

So take this for what it is worth, I you do bussiness with ally you are not going to be helped by their phone reps and have no

other recourse but to file a complaint with the watch dogs of this industry, which will take months for those people to do anything also.

BUYER BE WARE