American Home Shield rip-off, bad service, incompetent customer service Carrol Iowa/nationwide

I ordered service for a stopped up drain. They sent a contractor, who said the problem was too difficult to fix, and told me to contact one that could access the drain from the roof, something I wasn't insured for.I called Roto Rooter, who sent a plumber out, who fixed the problem from the sink, not the roof.

I forwarded the $155. bill to American Home Shield, which responded that they wouldn't reimburse because I didn't pay the bill for sending the first plumber!

First off, they never billed me for it. Second off, why would I pay for a service that wasn't done???

I canceled my contract with them.

Brad
Aptos, California
U.S.A.