Ancestry.com LIARS, CHEATERS, FRAUDULENT BILLING Internet

Cancelled my membership on 7/9.  You have to tell them why you are leaving their service.  Then I went onto the web site the next day to see if they had cancelled my access, which they had.  I got my credit card statement today and low and behold they charged me another months subscription on 7/10!  The SAME day they cancelled my access.  I've sent several emails and they keep saying they have no record of my cancellation.....isn't that funny!  How did my access get cancelled then?  Here is the last email I got from them:

Thank you for contacting Ancestry regarding your Ancestry membership.We regret your frustration regarding your account. My records show you have had access to Ancestry.com since 3/29/2011. I do not show a lull in your membership, and do not find a record of any previous cancellation. We apologize for any frustration this issue may have caused and appreciate your feedback. For information regarding additional methods of submitting feedback, please visit the following URL: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=970 If there is anything else with which we might assist you, please let us know.If you need additional assistance and wish to speak with a Customer Service Associate, you may contact us at 1-800-262-3787 from 10 am to 10 pm EST, 7 days a week (Monday through Sunday).Christi

Member Solutions

Ancestry.com

http://ancestry.custhelp.com/

Feel free everyone to write to Christi and tell her what a crock this all is and what crooks they are.  I've turned them into the BBB and we'll see what comes of it.