Assurant Assurant Appliance Protection Advantage Extended Service Plans, Federal Warranty Service Corp. Bogus Service Plans, Internet

Unbelievable.   It only got worse since this report. The repairman finally came back on Friday, 2/8 with the part he ordered, but now he claims we need a new motor so he ordered the wrong part.  I asked if he was sure this time of which part we needed and if he could overnight the part since he ordered the wrong part over a week ago. He said he could not expedite shipping, even though I said I would pay for expedited shipping. I asked if we could call a supervisor together to finally resolve this, and he said there is no one available to speak to.  

I reported all of this to the employee who responded to my report on Ripoff, and as a result did anything improve?  No.  No repairs.  My machine is still broken.  I got a call from a "customer escalation supervisor," who I immediately called back and left a few voice mails until we finally spoke today.  More uselessness.  He said the earliest someone could come to repair my machine now is another 48 hours away, Friday afternoon, 2/15, over 3 weeks since my machine broke.  I asked why someone could not come tomorrow morning, tomorrow afternoon, or Friday morning since I have been waiting for 3 weeks, and he said he asked the repair company and no one is available until Friday afternoon.  I said why don't I call local repair companies and get someone here tomorrow morning and Assurant can pay for it or give me my money back.  He said no.  He had zero authority to expedite the fixing of my machine, refused to give me a refund, and refused to let me get my own repairperson here to fix my machine.  Now I wait once again with a broken machine and zero help from this company.  I will never use this company again -- slowest customer service, slowest repairs, slowest shipping for parts, most disorganized, and will not return your money if you are unhappy.  So much smarter to use a local repair company that to give money to Assurance.  Terrible company.

Please contact me at maria.buford@assurant.com and supply your name, contact and claim info. I will look into it right away and do everything I can to make it right.