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Report: #1177764

Complaint Review: AuraVie - Van Nuys California

  • Submitted:
  • Updated:
  • Reported By: roadrunr61 — Burlingame Kansas
  • AuraVie Van Nuys, California USA

AuraVie AuraVie offered free sample, then charged me $97.88! Van Nuys California

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I recently was made an offer online to get a free sample of AuraVie skin care products for the cost of shipping & handling (about $5).  So I entered my debit card online & was happily surprised to get the products in the mail that looked like full-sized bottles, this should have tipped me off right there.  

A few weeks later, right before pay day, I am on my way to the grocery store when I check my bank balance to find that $97.88 has been taken out of my account for SKIN in Van Nuys, CA.  Confused about this debit and now broke, I tried to call the company only to find that it is closed & to call back during reg. hours. So I called my bank to tell them about the fraudulent charges & to cancel my bank card, once the bank informs me that the purchase was made with my bank checking/debit card.

The next day I call SKIN, wait 15 minutes for a customer service rep., & listen to them answering my phone call with this huge speech basically telling me that if I am calling concerning the TRIAL SAMPLE of skin care & the $97.88 account charge that this billing was in the fine print on the website where I purchased it.  This long speech that the customer service rep gives me is done even BEFORE I tell her what my problem is!!!  My brain is screaming at me that I just got scammed.  

So I tried to tell her what I was calling about but there was a lot of background noise on her end of the line.  I also had a hard time hearing her because it sounded muffled or it was possibly her accent that was very hard to understand.  I was trying to tell her that I couldn't understand her because of this issues when she HUNG UP ON ME!  SERIOUSLY?!?!  What kind of customer service is that?!?!  This company obviously cares nothing for its customers & doesn't want my business with its shoddy tactics & crappy service!  I will be getting my money back.

This report was posted on Ripoff Report on 09/18/2014 06:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auravie/van-nuys-california/auravie-auravie-offered-free-sample-then-charged-me-9788-van-nuys-california-1177764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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