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Report: #1178031

Complaint Review: AuraVie - Van Nyes California

  • Submitted:
  • Updated:
  • Reported By: sued — Aiken South Carolina
  • AuraVie Van Nyes , California USA

AuraVie Fraudent charges on credit card after I had cancelled the product. Van Nyes California

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August 5, 2014 received an email for a free trial of AuraVie product.  So, I paid for the shipping of the product and had 10 days to review it and keep it or cancel the product.  I recieved the product on August 8 product shipped and received the product on August 11, 2014.  Opened it and began using it.  On August 19, I noticed that my CC was charged 97.88.  I callded the company to cancel the product.  Again, 10 day trial.  I called to cancel but was told tht because it was already opened I had to pay for it. So I asked her how long was the trial period before I could cancel the product.  10 days.  Okay, so we are 8 days in, why are you charging my credit card when I had 10 days to cancel.  I cannot trial a product that I do not have. 

I asked her when her records say that I received the product and she said on the 11th, which is correct and on the 19th you are charging my credit card? So 11+10=21.. I asked to speak to a Manager and got put on hold and was told that they will drop the price to 88.00.  No, don't charge my card because you are wrong.  I could not get a manager to talk to and the person I was speaking to was certainly foreign, so probably no manager.  I was put on hold again and because I was really becoming irritated she dropped the price to 65.00. At that point, I was like I will send the product back, but I could not because it was already open, they would not take the product back.  I agreed to the 65.00 charge and told them I want my name off the list.  Called my CC company and let them know.  If they charge me again it will be fraud.

Low and behold, like clock work on Sept 19, charge for 97.88 again on my card.  Tried to call the company and no answer at any of the three numbers I have.  Called my CC company and let them know.  They saw the open file I have and said that once the charge clears they weill take it off. 

I an not sure how they are getting away with this but they need to be shut down for good. 

This report was posted on Ripoff Report on 09/19/2014 07:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auravie/van-nyes-california/auravie-fraudent-charges-on-credit-card-after-i-had-cancelled-the-product-van-nyes-ca-1178031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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