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Report: #1143078

Complaint Review: Blackhawk Network - Nationwide

  • Submitted:
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  • Reported By: Jaycee — Cary North Carolina
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  • Blackhawk Network Nationwide USA

Blackhawk Network T-Mobile Mobile Money Blackhawk steals your money!!!!!!!! And will not return calls or email Nationwide

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These are copies the emails that I have sent to Blackhawk concerning my funds, and I haven't received a repsonse.

First email - April 16th

Trouble Ticket ITR 1188683, I have been trying to get an issue resolved since April 3rd.

I have spoken with your customer service several times to get this resolved. Edgar is the agent in charge of this case and now refuses to return my calls, Meghan has also refused to transfer my calls to Edgar according to her, at his direction. 
 
I submitted the documentation for the original transaction to Edgar in the risk assessment group. He said it was not sufficient, I asked him what would be sufficient he stated a "real receipt", the vendor was a flea market vendor and that IS his real receipt. So as I asked Edgar if I can't provide a receipt sufficient enough then Mobile Money should reject the refund and send it back to the vendor. Edgar said that could not be done. The vendor said he tried and because the card has a hold on all of the funds he can't reverse the credit.
 
I understand that Blackhawk doesn't agree with the reason for the refund, but you are not only holding those funds but also all of the funds and they have nothing to do with the transaction in question.
 
I am asking for your assistance in some type of resolve; either reject the credit amount issued and return the money to merchant, close the account and send me the full refund amount of the funds in my account minus the check fee of $5 (as stated in the Terms of the prepaid card) or release the funds. To hold all of the funds and maintain them in Blackhawk's / Mobile Money's possession is not a resolution, the money does not belong to you and Edgar has made it clear that the documentation that I can provide is not sufficient. The money should not be held in perpetuity.

Please have someone contact me as soon as possible to resolve this issue.
 
Second email - April 24th
 
Hello,
 
I'm still seeking to get resolve of this issue.
 
I've spoke with Edgar a couple of times since my last email and his solutions continue to involve the credit issuer and not Blackhawk. He suggested that I have the merchant reverse the credit, the merchant tried twice but the account was blocked. The merchant stated there was nothing else they were willing to do because they have done their part and beyond. The following day Edgar called and said there was indeed a block on the account that prevented the reversal but it had just been removed. The merchant again said that they have done their part and would not try further. Edgar's next suggestion was for me to call the processor to get the issue resolved, he provided me with the phone number and other pertinent information, when I called they refused to offer me any assistance because I was not the account holder nor did I have permission to access the account or any information.
 
I'm writing again and attaching a copy of my original correspondence concerning this issue in effort to get this solved once and for all. As I have stated in my previous email, this is not Blackhawk's money, either the funds should be returned the processor or it should be released to me. This issue has been ongoing since April 3rd. It is not my wish to involve an attorney but if we can't come to a solution I'm afraid I will have no other recourse.
 
I look forward to your assistance and resolution.

This report was posted on Ripoff Report on 04/30/2014 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blackhawk-network/nationwide/blackhawk-network-t-mobile-mobile-money-blackhawk-steals-your-money-and-will-not-1143078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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