BLACKHAWK NETWORK BOTTOM FEEDERS Pleasanton California

On October 30, 2016, I ordered Shinecon Glasses for $59.99 using a Visa gift card I received.  I never received the item.  I contacted Blackhawk and filed a dispute.

Today, January 17, 2017, Blackhawk informed me that there was no error and the case was closed. I have no idea how they knew that since I have never heard from the company that took my money.  The bottom of the letter gave me a phone number to call if I needed to talk to someone.

I called the number and was informed that the case was closed so they could not do anything. I said, well, I'd like to know how anyone closed it, and why this phone number is in the letter. All he kept saying is that he had no records as the case was closed. No, he didn't have any other place I could call.  Obviously they did no investigation.

These people are nothing but cheats and liars. I told the company that sold the glasses that they have until tomorrow to answer me or they are going on Ripoff and Facebook.