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Report: #435190

Complaint Review: Crunchless Abs - Van Nuys California

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  • Reported By: Coupeville Washington
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  • Crunchless Abs 7850 Ruffner Avenue Van Nuys, California U.S.A.

Crunchless Abs Keeps Sending Unwanted Merchandise Van Nuys California

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I ordered one tape from Crunchless Abs and paid for it with my Visa card. It came. The tape wasn't the best quality, but I was fine with it.

Two months later, I received another tape - unsolicited. Evidently, I was atuomatically enrolled in the company's continuity program. I was never asked if I wanted this. It was snuck onto the invoice. A card included with the tape instructed me to return the tape for a refund if I didn't want it. I didn't. The card also listed a number to contact to "opt out" of the continuity program. I tried 3 times, my husband once, each time for nearly 20 minutes, to get through to a person. My husband had his phone call cut off because it had exceeded the alloted time. What alloted time? He was on hold! I wrote a letter requesting the cancellation of the continuity program and a refund, stuck it in the box with the tape and sent it to the company at the address they gave me.

I received my Visa bill a couple of weeks ago. It did not include a refund from Crunchless Abs. We emailed them. Their response on March 10 said the continuity program would be cancelled but that they hadn't received the tape I sent nearly 3 weeks ago. When the company did receive it, I would only get a refund for the cost of the tape, not the shipping.

Today I checked my Visa account to see if a credit had been issued. Instead of a credit, a new charge has shown up on the account dated March 13 for $19.99. In other words, three days after I was told that I would not be receiving any new tapes because they had cancel my continuity program, I was sent a new tape. I haven't received it yet, but if and when I do I will take it to the post office to receive some proof that I refused shipment.

Coupeville, Washington

This report was posted on Ripoff Report on 03/17/2009 04:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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