INVITATION HOMES Security Deposit Refund Runaround Tampa Florida

We rented a home from Invitation Homes in Wesley Chapel for one year.  When we vacated the home it was left in pristine condition and all was well.  We vacated our home in late October and were told our Security Deposit shouldn't take TOO long to get.

We have been told since late November by Michele Friedman of Invitation Homes in Tampa, that our refund check should be coming soon - then coming any day - then we should we receive it by the first of the week (Dec. 8th)  

Still NO check.  We are owed $1,550.00   Why is so difficult to get a refund when we paid our rent on time EVERY month and were excellent tenants.   We don't appreciate being lied to which is exactly what is occuring.  A check doesn't take twelve days to come from Dallas!

To have to wait 45 days for a security deposit refund is disgusting.  To have to make it a part-time job to try to get your money back is even worse.  Every time you call their number you're talking to someone in Pakistan who can't give you any information.  They are simply (obviously) a phone bank to just take calls and send messages....which for the most part don't result in action.

When our sink was stopped up we had to wait 11 days for someone to come out and fix it!  The house smelled and we had to wash our dishes in the bathroom.   Just one example of what happens when you rent from Invitation Homes.  

We're having extreme difficulty in getting in touch with someone in Dallas, which is where they supposedly cut the checks for the refunds.  Also, why are they sending a check of that size through regular mail?  Why don't they send your refunds certified mail so they can be tracked WHEN they actually do send them?