Complaint Review: Invitation homes - Woodland Hills California
- Invitation homes 6320 Canoga Ave STE 150 Woodland Hills, California United States
- Phone: (805) 372-2900
- Web: https://lease.invitationhomes.com/c...
- Category: Scammers
Invitation homes This is a scammer company, that will not let you out of your lease Woodland Hills California
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Using invitation homes has been a complete nightmare!!!! We have used them for 4 years and have been model tenants, we have never been late on rent and we are very quiet. So, it baffles me that upon deciding to not renew our lease that invitation homes would give us such a hard time.
In Nov of 2017 we were sent a letter (60day notice) that informed us that we needed to mail that letter in if we planned on renewing or declining our lease, we elected to decline the service because we recently purchased a house so we sent the letter back. We even went as far as writing a follow up letter via postal services and sending emailing in Dec 2017 regarding this matter to ensure our lease would not be renewed, with no response from anyone from Invitation Homes. We had to go on Linkedin to contact the founder of the company in order for someone to help us. Not until Jan 2018 were we contacted by a representative from Invitation Homes saying they never received our 60 day notice, one of their agents by the name of Colette said they probably lost it.
After talking with an operations manager by the name of David, he informed us that we would need to write a letter explaining our attempts to decline renewing our lease, which we did, he also explained that if we did not want to renew the lease or be put on a month to month contract that we would have to vacate the home as soon as possible and send pictures of the house once it had been cleaned an emptied so the home could be put back on the market. We had this conversation on Jan 4, 2018, we left the home and sent pictures on Jan 8,2018. We left the house is such good condition, Invitation Homes used the pictures we took and posted them online as a marketing tool to sell the house. Now, we are being told that we can not get out of our lease until March 8, 2018, and we still have to pay rent even though we have vacated and left the home in selling condition. They are also keeping our deposit.
It stressful enough buying a home for the first time but to have to pay rent for another home we don’t live in for two months, even after we followed procedures set in place by invitation homes to turn in a 60day notice letter, and still be screwed over in the process is unacceptable. This company draws you in by making you feel like you a leasing the perfect home until you decided you don’t want to use their services anymore and they start to lose paperwork and ignore your letters, phone calls, and emails in attempts to contact them.
This report was posted on Ripoff Report on 01/27/2018 02:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/invitation-homes/woodland-hills-california-91367/invitation-homes-this-is-a-scammer-company-that-will-not-let-you-out-of-your-lease-woodl-1425664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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