Complaint Review: Just Brakes - Dallas Texas
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- Author Not Confirmed
- Just Brakes 3810 W Northwest HWY. Ste. 240 Dallas, Texas U.S.A.
- Phone: 800-445-7105
- Web:
- Category: Auto Repair Service
Customer Service at Just Brakes Stinks! Just a Rip-off!
*Consumer Comment: up to the same old tricks
*Consumer Comment: charged some lady $1100. for a break job she didn't need.
*Consumer Comment: charged some lady $1100. for a break job she didn't need.
*0: Class Action Law Suit? .. Maybe.
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My fiance and I e-mailed the customer service department at Just Brakes a two page complaint letter that we had about one of their locations. It took them a week to respond to our letter. I was told that they were not going to reimburse me for one of the problems that we had. The customer service rep. then told me that he did not have one of the invoices and that he would try to find it and then call me back. That was on a Thursday. It was the following Monday that I phoned him since he had not phoned be back like he ssid he would. I received his voice mail and left him a message to call me at work. Guess what? No response. The next day I called him again and was informed that he was on another phone call. I told the operator that I would hold. I got tired of waiting after 8 minutes.
This whole thing started when my fiance took my car to get the brake pads replaced. He was also told that the calipers needed to be replaced as well. They told him that it wasn't covered under warranty so my fiance had them replace the calipers. Come to find out, $98.00 later they only reconditioned them. I later found out that the calipers were under warranty, but Toyota might not reimburse me for them because they were not inspected by a Toyota certified technician. The day after I had my brake pads fixed, I noticed that the brakes were squeaking very badly when I would tap on them. Two weeks later, my fiance took my car back to the same Just Brakes and made them aware of the problem. They said that the pads were overheating and that they would have to get pads from the dealership. It took 4 hours for the dealership to bring the pads. This was 4 hours that my fiance missed from work to have them fix the problem which should been done correctly the first time. And guess what, they made us pay for the second set of brake pads.
In the letter we wrote to the customer service department we asked for reimbursement of the second set of brake pads, the 4 hours of work that my fiance missed, and for the calipers. I don't think that this is unreasonable. After all, my fiance was incnvenienced for 4 hours and had to pay for it.
The same day that I called and was on hold for 8 minutes I got fed up. I reported their Corporate Headquarters to the Better Business Bureau to get some results. Hopefully they will get me the results that I deserve.
For those of you out there who have had the same or similar problems with Just Brakes (I know many people have) don't count on their customer service for results. They will not respond in a timely manner and if they do, they problaby will not give you the results that you are hoping for.
This report was posted on Ripoff Report on 07/24/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/dallas-texas-75220/customer-service-at-just-brakes-stinks-just-a-rip-off-5880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
up to the same old tricks
AUTHOR: A - ()
SUBMITTED: Tuesday, October 22, 2002
On June 16,2002 I went to Just Brakes on 76333 Highway 85, Riverdale, GA 30274 to have my Brakes checked. The serviceman had the Manager explain to me what was wrong with the car. I was told that I needed my Brakes Fixed, Calipers, Return Springs, and Disc Hardware replaced. When I asked the service man that was working on my car what did all the above mean/ done ...he could not even explain it...he had to have another serviceman explain it.
I have a 98 Honda Accord, 4 door sedan. When taking to the other ladies in the shop.. we noticed that there were others that also needed the same work. I spoke to someone in the shop that informed me that Just Brakes were up to the same old tricks and I did not need the Calipers, Return Spring, and Disc Hardware replaced (I was saved from spending that extra cost).
I had my brakes done. This brings me to Saturday, Oct. 18, 2002. I Went back to Just Brakes, #305, and spoke with Flix (Asst. Manager). Without looking at my car he searched and found my receipt and got a calculater and began calculating the total of 290.00. Each minute that past he added on another cost.
I sat in my car, and thought to myself that something was not right. So I told Mr. Flix I would be back and went to PepBoys. After a couple of hours my car was pulled to the back. Without letting PepBoys Know what was going on I had them look at my brakes. The result were that my Calipes, Master Cylinder, Brake hose, Power Booster Check Valve, and Bearings were all Fine. The did all the work infront of me at my request from the start.
They read my brakes (that were just put on) as remaining LF-.124, RF-.093,LR.186, and RR.186. This is a car I only drive on weekends. Once I told them they said they had never say anything like this in 4 months and questioned where the work was done. Pep Boys fixed my Brakes. Having no confidence in any auto repair shop I took my car to the Honda Dealership.. where I was told by the Assist Manager that my Brakes were fine including the Calipers, rotors and all brake FINE
Desired Settlement: Refund Settlement Explanation: I would like the total amt for my Brakes to be refunded: Just Brakes: $106.90 Pep Boys: $88.34 Total: $195.24 The above amount includes the work done at Just Brakes, and Pep Boys.
This does not even include the time that I had to spend away from work to get my brakes replaced. 1 I would like to have some acknowledgement of the services rendered to me and the poor customer service given to me by the AM Flix. 2.Corporate Office to review work done at this shop. Customer
Service Rep: Mr. Willie Baldwin Product or Service: New Brakes Model Number: Account Number: Order Number: Salesperson: Mr. E5 Service Rep Payment Made: Yes Purchase Price: 107 Disputed Amount: 195 Payment Method: Credit Card Purchase Date: 6/16/2002 Problem Date: Complaint Dates: 10/18/2002, 10/19/2002, 10/21/2002, 10/22/02
#3 Consumer Comment
charged some lady $1100. for a break job she didn't need.
AUTHOR: Chris - ()
SUBMITTED: Thursday, June 20, 2002
Went to just brakes to get my pads replaced. The guy took all my tires off and informed me that my calipers were bent rotors needed to be replaced and my rear seals were leaking. I asked him to show me these problems.
The rear seals looked like he had just squirted fresh oil on them. It wasn't even black. The calipers were not bent and the rotors were fine. I had him put the tires back on and I went to a shop next door.
The guy next door replaced the pads for $62.00 and I was in and out in 45 minutes. He also informed me that one of the just brakes employees had been at his shop a few weeks back bragging how they had charged some lady $1100. for a break job she didn't need.
What can you do?
#2 Consumer Comment
charged some lady $1100. for a break job she didn't need.
AUTHOR: Chris - ()
SUBMITTED: Thursday, June 20, 2002
Went to just brakes to get my pads replaced. The guy took all my tires off and informed me that my calipers were bent rotors needed to be replaced and my rear seals were leaking. I asked him to show me these problems.
The rear seals looked like he had just squirted fresh oil on them. It wasn't even black. The calipers were not bent and the rotors were fine. I had him put the tires back on and I went to a shop next door.
The guy next door replaced the pads for $62.00 and I was in and out in 45 minutes. He also informed me that one of the just brakes employees had been at his shop a few weeks back bragging how they had charged some lady $1100. for a break job she didn't need.
What can you do?
#1 0
Class Action Law Suit? .. Maybe.
AUTHOR: - ()
SUBMITTED: Tuesday, July 24, 2001
Class Action Law Suit? .. Maybe.
Are you a victim of Just Brakes? If you are interested in joining a possible lawsuit against Just Brakes, you should send us the name and address of the Just Brakes that Ripped you off, and a complete description of your Just Brakes experience. You must send us your e-mail address and phone number so we may contact you. Your information is strictly confidential.
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