Complaint Review: Just Brakes - Houston Texas
- Just Brakes 13503 Westheimer Houston, Texas United States of America
- Phone: (800) 445-7105 - Corporat
- Category: Auto Repair Service
Just Brakes Just Brakes No. 117 Is it Just Brakes or Just Idiots? Complete rip off by incompetent staff Houston, Texas
*General Comment: You Had To Walk 7 Miles Home?
*Author of original report: Response to Sucka - What a Silly Consumer
*General Comment: What a Silly Consumer!
I said I'll buy the parts, you do the labor. This upset them but they finally agreed. I brought the parts in and around a week later they called to say they were the wrong parts. I returned the parts and purchased the "correct" parts, according to JB.
Around 3 days later I got a call saying, "guess what the fist set of parts are the correct ones", back went the recently purchased parts and re-purchased the original parts. A week later they tell me the car is ready to go, but now the battery is dead and the JB boys do not have a charger or jumper - they need to see if they can borrow one form the Macco paint shop next door. After sitting there for 30 minutes they get the charger and we get the car started; and the brakes go all the way to the floor!
The guy in charge, Preston, says well I guess we need to bleed them again. I had to walk 7 miles home as I had no ride. On December 27th I get a call from Preston saying, "Mr. Paul we got you break peddle" Not certain what that means, I ask for clarification, now he says the brake drums need replacing!
I ask why, when they were putting the brake shoes on the brake drums didn't they notice that the drums needed replacement. To which he replies that he told me this. Sorry but this is a complete lie. If I'm replacing the shoes, packing the bearings, replacing the master cylinder and the power booster, why would i say no to new drums if that's what is needed? Preston: "I don't know, but i told you".
I go to pick up the car, the "mechanic" goes next door to Macco to borrow the jumper, we start the car and guess where the brakes go? Correct, right to the floor! Preston just shrugs his shoulders as if to say "Duh".
Knowing that these idiots do not know how to repair the car I had already arranged for a two truck which is standing by. Preston says he will not let the car go until I pay my bill which we had previously agreed (for this portion of the labor) would be $144.00. Now I get a bill for $288.00. I paid the bill, made notations on the invoice that the car was not repaired and upon returning home have contacted VISA to cancel payment.
I have also filed a complaint with the Texas Attorney General's office as the corporate office of Just Brakes is located in Dallas.
I STRONGLY urge anyone ripped off by there thieves to file a report with the Texas AG office.
This report was posted on Ripoff Report on 12/27/2012 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/houston-texas-77077/just-brakes-just-brakes-no-117-is-it-just-brakes-or-just-idiots-complete-rip-off-by-inc-987885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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