Complaint Review: Just Brakes - Mesa
- Just Brakes 9249 East Guadalupe Rd Mesa, USA
- Phone: 480-357-2191
- Category: Auto Repair Service
Just Brakes Just Brakes # 0072 Not getting work authorization. Not honoring "Lifetime Warranty" Mesa AZ
*Author of original report: Follow up: Just Brakes electronically produces "signatures" -
Years ago "Just Brakes" advertised a brake job with "Lifetime warranty". Their offer did not mention that only the pads were covered under warranty and that the customer would still have to pay for labor. On 11/18/2015 I went back to the shop because the pads were worn out. The manager told me that the front rotors had to be replaced for the cost of $ 70 a piece. At Autozone they are about $ 40,- a piece. He did not let me sign a work order showing the exact amount that they would charge.
I assumed that the bill would be around $ 150 for the two rotors. When they were done with the job they charged me almost $ 280 saying that there was a $ 100 charge for labor (which they didn't mention before). The manager hurried to leave and left me alone with a new employee. When I called the next day he was extremely rude, almost yelling at me on the phone, saying that he told me about the labor charge (my girl friend who was with me didn't hear anything about a labor charge either).
At any honest car repair shop a customer gets a written estimate which he has to sign before authorizing the work. It is obviously not in this businesses interest to make it clear to the customer how much he would have to pay at the end.
This report was posted on Ripoff Report on 11/18/2015 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/mesa-85212/just-brakes-just-brakes-0072-not-getting-work-authorization-not-honoring-life-1268785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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