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Report: #1268785

Complaint Review: Just Brakes - Mesa

  • Submitted:
  • Updated:
  • Reported By: Steve — Mesa Arizona USA
  • Just Brakes 9249 East Guadalupe Rd Mesa, USA

Just Brakes Just Brakes # 0072 Not getting work authorization. Not honoring "Lifetime Warranty" Mesa AZ

*Author of original report: Follow up: Just Brakes electronically produces "signatures" -

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Years  ago  "Just  Brakes"  advertised  a  brake  job  with  "Lifetime  warranty".   Their  offer  did  not  mention  that  only  the  pads  were  covered  under  warranty  and  that  the  customer  would  still  have  to  pay  for  labor.   On  11/18/2015   I  went  back  to  the  shop  because  the  pads  were  worn  out.  The  manager  told  me  that  the  front  rotors  had  to  be  replaced  for  the  cost  of  $ 70  a  piece.   At  Autozone  they  are  about  $ 40,-  a  piece.   He  did  not  let  me  sign  a  work  order  showing  the  exact  amount  that  they  would  charge.  

I  assumed  that  the  bill  would  be  around  $ 150   for  the  two  rotors.   When  they  were  done  with  the  job  they  charged  me  almost  $ 280   saying  that  there  was  a  $ 100  charge  for  labor  (which  they  didn't  mention  before).   The  manager  hurried  to  leave  and  left  me  alone  with  a  new  employee.   When  I  called  the  next  day  he  was  extremely  rude,  almost  yelling  at  me  on  the  phone,  saying  that  he  told  me  about  the  labor  charge  (my  girl  friend  who  was  with  me  didn't  hear  anything  about  a  labor  charge  either).  

 

At  any  honest  car  repair  shop  a  customer  gets  a  written  estimate  which   he  has to  sign  before  authorizing  the  work.   It  is  obviously  not  in  this  businesses  interest  to  make  it  clear  to  the  customer  how  much  he  would  have  to  pay  at  the  end.

This report was posted on Ripoff Report on 11/18/2015 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/mesa-85212/just-brakes-just-brakes-0072-not-getting-work-authorization-not-honoring-life-1268785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Follow up: Just Brakes electronically produces "signatures" -

AUTHOR: - ()

POSTED: Thursday, December 10, 2015

I  received  a  phone  call  from  a guy  with the  name  "PAUL"   and  told  him  that  the  first  time  when  I  took my  van  to  their  shop  I  received  a  yellow  estimate  which  clearly  showed  how  much  I  had to  pay.  "Paul"   stated  that  the  manager  had  orally  explained  how  much  I  would  have  to pay,  which  is  actually  not  true.  Maybe  he  was  talking  to  himself  when  he  gave  an  "oral  estimate".

His  response:   "we  don't   do  that  anymore,  now  everything  is  electronic".    So  what  they  are  doing  is  to  ask  a  customer  to  provide  a  signature  on  an  electronic  pad  without  any  other  explanations  other  than  "sign  here  that  you  are  authorizing  the  work"   then  the  signature  is  "transferred"   onto  documents  which  are  not  shown  to  the  customer  until   the  job  is  completed.   In  my  eyes  this  is  fraud  and  it  would  not  make  any  difference  if  someone  would  say   "can  I  borrow  your  drivers license"  and  copy  the  signature  from  the  drivers  license  in  the  back  room.   

 

Here  in  Arizona  car  shops  are  required  to  provide  a  written  estimate  which  the  customer  has  to  sign.   By  "transferring"  the  signature  from the  electronic  pad  onto  undisclosed  documents,   Just  Brakes  pretends  to  comply  with  the  laws.

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