Report: #753631

Complaint Review: Just Brakes - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Laurie — Phoenix Arizona United States of America
  • Just Brakes 5126 n 7th Street Phoenix, Arizona United States of America

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I just left Just Brakes and am hoping that someone will read this report and go anywhere else to get brake pads.    As advertised, the price quoted is $99.00 for new pads, however when you arrive, they actually have you sign a form that says (and I'm paraphrasing) "If we inspect your car and can't put it back together because the parts are too damaged, you're responsible for paying for this."    Please read that again.   BEFORE any work is done on your car, or an estimate given, they basically are telling you that the mechanic will remove the tires from your car and if they want to tell you they cannot put them back on due to "damaged parts" you will pay to fix your car rather than drive off to obtain other estimates.

The mechanic performed his brake inspection and then he and his manager walked me out to my car to provide a long list of items that needed to be repaired.  My $99.00 brake job turned into a $600.00 quote after the tires were pulled off the car.  As a female, I am happy to see that these jerks do this to men as well (sorry guys.)   I basically told them they were out of their minds and that I would pay them $99.00 for pads but they needed to put my car together ASAP.   The mechanic asked me, "well, what CAN you afford to do today?"   Seriously?  Am I buying a used car?   I kept waiting for someone to roll out from under another car and yell, "what do we need to do to get you in this car today?"

I did walk out of the garage to call another mechanic and determine if the estimate was a joke and while I was on the phone, the Just Brakes mechanic put new wheel cylinders on my car!   The cost?  $185.00 and I drove off with no pads!

Please, please please, avoid this company and others like them.  I will be sending a letter to the organization, but based on the information I have read, do not expect to receive a response.  I am just hoping to spare another lady (and perhaps some of you men as well) the same terrible experience.

This report was posted on Ripoff Report on 07/15/2011 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/phoenix-arizona-85014/just-brakes-just-brakes-phoenix-arizona-753631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#8 General Comment

Work done on brakes at 7th st & Betheny Home 2011

AUTHOR: Wandering Indian - (USA)

POSTED: Monday, August 03, 2015

Although it is a long time since this report was filed, I believe that my response is timeless.

It is true that mechanics will take advantage of female customers I guess where ever you might go, and even male customers. I have been going to just brakes for several years, every since I discovered that they use Valvoline Oil and carquest oil filters and have a reasonble price for thier oil changes.

I have been to that particular Just Brakes on 7th st and Betheny Home, and I must say that I wasn't too impressed with thier quality of work either. 

But generally speaking I think Just Brakes is a reputable company. In your case it is not unreasonble to assume that you really did need more work than just having brake pads replaced. That's part of thier job, to tell you what you really do need.

I've been in that exact situation, where it was pointed out to me other work that needed to be performed. And after inspecting it myself, in most cases I agreed with them.

If the cause you brought your car in for brake pads was that you were hearing grinding noises every time you braked,(which I suspect was the case) then yes, they were pretty far gone and you probably did need the work they suggested.

The trick is, don't wait that long. Take your car to Just Brakes for your oil changes and they will inspect your brakes at closer intervals so they don't get that far gone. It's much more cost efficient.

If you don't pay close attention to the maintenance of your brakes then it will end up costing you much more in the long run, that's just the long and the short of it.

And no, I'm not affiliated with Just Brakes in any way what so ever, I'm just a guy who really likes to take care of his vehicles.




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#7 Consumer Comment

Just Brakes - No one ever pays $99

AUTHOR: Jack - (USA)

POSTED: Wednesday, August 31, 2011
Same story... accept with me it was a "safety issue" that had to be fixed.  I didn't have any safety issues until I took my car to Just Brakes.  No one ever pays $99.  I also have a buddy who used to work there who confirmed their shady operations.  He quit after he was told to replace the brakes on a brand new car.   
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#6 Consumer Comment

Just Brakes Apoligest

AUTHOR: Andrew - (U.S.A.)

POSTED: Tuesday, August 30, 2011
Kevin - Jacksonville (USA) is the apoligest for Just Brakes in numerous ripoff reports. Me thinks he has some interests in trying to protect the reputation of this fly-by-night outfit.
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#5 Author of original report

This "honey" did look at her receipt.

AUTHOR: LS - (United States of America)

POSTED: Wednesday, July 27, 2011
Per the request, I pulled out my receipt and on the top of the page it clearly states that you give Just Brakes permission to visually inspect your brakes but if they cannot put the car back together during this inspection due to damaged parts, you are responsible for paying them to fix the
car prior to putting your  car back together.   If Just Brakes provides you an estimate and you choose not to get the work done there, you are still responsible for paying for "whatever needs to be done" just to put your car together.    

Obviously we consumers are not mechanics and most people generally tend to believe the advice of professionals.  We are,  therefore, willing to believe the mechanic  AND the Sales Manager (who
happens to follow you to the garage so you now have two people telling you these repairs are absolutely necessary)  when  you receive your laundry list of items that need to be fixed.


After a search on this company (I wish I would have done so prior to visiting) I was directed to a long list of consumer complaints on a different website.   Again, I am simply hoping that this posting prevents another from having the same experience.


The previous writer is indeed correct in that you do have to give your permission to  have the work
done.  When the mechanic asked me what I could afford to do today I told him that it would either be one of two options.  I would spend  $99on  pads or $187 for  wheel cylinders.  Well of COURSE the wheel cylinders became the MOST IMPORTANT thing that I could do for my car.  I said fine do the wheel cylinder and I stepped out of the shop to call my brother.  I then called the mechanic over and asked him to speak with my brother who informed him that he was going to advise against the wheel cylinder replacement and just have him do the pads.

After the mechanic handed the phone back to me, he went to the shop and quickly put on the wheel cylinders.  Yes this did happen and yes the company could say that I originally gave my permission for the cylinders but I retracted the statement after the phone call.   By that time I simply wanted to leave, I paid, left and had my brake pads done somewhere else.    I recommend others simply avoid this situation all together by starting at a different shop.

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#4 Consumer Suggestion

Your not telling the whole truth

AUTHOR: Kevin - (USA)

POSTED: Tuesday, July 26, 2011
I have been to one of thier shops, had work done, and saw this and dont think you are telling any of the story correctly. I pulled out my service order and nowhere on there does it say anything about not being able to put it back together you pay.....What you signed as Im reading mine now is you are agreeing and authorizing them to visually inspet the vehicle with the purpose of providing an estimate of repairs and that NO work will be done without your authorization or consent. I have a big dodge truck and thought it $99 would get it straight, wrong, my wheel cylinders were blown, my master cylinder was leaking into the power booster, and my front rotors were so far below the specification they had to be replaced. My hardware was damaged. They took me out to my truck, showed me everything, and gave me a price. Needless to say it wasnt $99, and I wasnt expecting it to be, so Igot the truck fixed. Works great. Its sad when people put these complaints on here especially about services and items they have no knowledge about feel they are getting Ripped Off. If any repair facility can fix you broken/leaking wheel cylinders, and brakes for $99 show me.....You had to authorize them to do those wheel cylinders.......look at your own reciept honey.....
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#3 Consumer Comment

Just brakes practices ripping off people

AUTHOR: Emm2121 - (United States of America)

POSTED: Tuesday, July 19, 2011
They got me good for over 1k truck was still messed up had repairs done at another shop for over 400
BBB wont help
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#2 Consumer Comment

This happened to me too

AUTHOR: Jane - (U.S.A.)

POSTED: Saturday, July 16, 2011
When I saw the title of the company, I already knew what you were going to write.

The storyline changes from person to person but the material facts are the same.

I too had the misfortune of going into Just Brakes while passing thru Louisville, Kentucky.
At that time, they were not having the patrons sign the 'you better let us fix it or else' statements, but they were pretty aggressive with playing with people's emotions.

In my case, I had a child's car seat in the back of the car and the SALESMAN asked me 'how could I live with myself if something happened to my baby as a result of these faulty brakes'.

The upseting part of my little tale of woe is that I had a Toyota at that time. With all of the problems with that car's brakes (or at least what was being reported and speculated on at that time) made me more afraid....
I called my brother (to leave him a message to tell him I was going to be late) and as luck would have it, he answered.  He knew just enough about cars to be dangerous.

IN the end, my $800+ estimate was given a band aid after my brother informed them not to TOUCH the car until he got there.  Because they had other potential scams to run, and my car was on the lift, they were able to 'f(?ix' the brakes by just taking a layer off the rotars(?) and the cost was slightly under $100.00.  A week later I went to the dealer.  THE DEALER, fixed the brakes for $178.00.  Did I mention that the DEALER'S price was cheaper than the price of JUST BRAKES!

I would never ever send anyone there.
Thank you for putting the word out to everyone who will listen.

I just wanted to type my own little tale of woe on here about that same horrible company so that you would know that you were not alone.
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#1 Consumer Comment

Possibility of distorted facts

AUTHOR: coast - (USA)

POSTED: Friday, July 15, 2011
There is no way a reader can view this objectively because you posted a rip off complaint based on a contract that you admit you paraphrased.
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