Report: #1426677

Complaint Review: Macy's - California

  • Submitted:
  • Updated:
  • Reported By: Martin — Redlands California United States
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  • Why?
  • Macy's California United States

Macy's Was fraudulently charged $25 fee, ever since then monthly nightmare to try to close account California

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In September of last year I tried to open a Macy's account at a store in Fashion Island, Orange county.  I was informed that I was declined, and used a different credit card for my purchase, losing the discount offered.   A month later I received a bill for this "declined" credit card with a $25 charge on it which I had never authorized.  I called in to customer service, and was assured that the charge would be taken off.  The next month I received a new bill with this charge and $27 in interest.  For the last four months I have spent a half hour on the phone with Customer Service and the Loyalty Department.  I have spoken with Lynn, Laura Gutierrez, Amy, Dion Cribb - all have personally assured me that the charge would be taken off, along with the interest charges.  I am at a loss what to do, as each month the bill comes again.  I will never, ever do business with Macy's or any of its affiliates, and am thinking about terminating all ties with Amex, which supports this fraud.

This report was posted on Ripoff Report on 02/01/2018 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macys/california/macys-was-fraudulently-charged-25-fee-ever-since-then-monthly-nightmare-to-try-to-clos-1426677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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