Report: #1358458

Complaint Review: Macy's

  • Submitted: Sun, February 26, 2017
  • Updated: Sun, February 26, 2017
  • Reported By: Len — Modesto California USA
  • Macy's


Macy's , Macy's Furniture, Macy's Home Delivery Sold me wrong item Modesto, Ca Nationwide

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 We ordered a sectional sofa from Macy's at the end of 2016. Initially ordered this sofa as a traditional sofa. The sales person decided to add the upgraded sleeper without our consent. When the sofa was initially delivered, it wouldn't connect and didn't fit. We then had to wait for Macy's to send out a quality assurance person to confirm that it wouldn't connect (two weeks go by). Then had to wait again for another section to come out and install (another two weeks go by). Three weeks ago, we finally realized it was a sleeper section when we removed the cushions. I then emailed a report and image to Macy's and didn't hear back. I just spoke to Macy's and they're telling me that we cannot get the original we paid for and that we must of received a free upgrade. This has been a mess since we ordered this sofa and now we are stuck with a $2k sofa we didn't order. We also opened a Macy's credit account to purchase this sofa.

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