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Report: #1420120

Complaint Review: Macy's - New Orleans Louisiana

  • Submitted:
  • Updated:
  • Reported By: Yvette — New Orleans Louisiana United States
  • Author Confirmed What's this?
  • Why?
  • Macy's New Orleans, Louisiana United States

Macy's MACYS TOOK $280.44 FROM ME ACKNOWLEDGES IT IS OWED BACK BUT HAS NOT GIVEN IT BACK New Orleans Louisiana

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On December 19, 2017, I attempted to use a previosuly purchased gift card to purchase online goods.  I kept getting a weird message.  I called Macy's and was told there was a problem with the website taking gift cards and that they were working on it but didn't know when it would be fixed.  I used a credit card to purchase the goods only to later discover it also emptied my gift card of its entire balance of $280.44.  I have called Macys no less than 4 times.  They say it used my gift card and then cancelled the transaction and the funds should go back to the gift card.  They acknowledge I am owed it back and keep saying it is supposed to be credited back to my gift card, but over ten days later it has not been and I am still out the $280.44. 

This report was posted on Ripoff Report on 12/30/2017 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macys/new-orleans-louisiana/macys-macys-took-28044-from-me-acknowledges-it-is-owed-back-but-has-not-given-it-back-1420120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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