Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1367040

Complaint Review: Nationstar - Vernon New Jersey

  • Submitted:
  • Updated:
  • Reported By: Annette — Vernon New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • Nationstar Vernon, New Jersey USA

Nationstar, Holding my insurance funds to repair my home. Vernon New Jersey

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Two days before Thanksgiving we experience a very bad blow back by our furnace.  After dealing with the Insurance company, our claim was approved.

I contacted the bank previously to receiving the check to determine exactly what I needed to include with the Insurtance Check. I was told, just send the check with the claim number and loan number, and the turn around time was 2 - 3 days.

The day the check arrived I called Nationstar once more to confirm their address, and was told at this time that I needed all kinds of paper work from the prospective contactors.  A signed contract, a Waiver of Lein and a W9 and a copy of the Adjustor report.  It took some time to gather the information.

All requested paperwork was sent to Nationstar, PriortyMail, received by them on 3/24/17 at 10:30 AM, their time.  (They are located in Ohio), They claim they recieved it on 3/27/17, I asked where it was for 3 days.

After waiting 10 days I called them and was told that the funds were escrowed and my loan number was missing from one of the contractors paperwork.  I express the fact that no one had contacted me from the bank and why not.  It was presented to a supervisor, who approved the paper as it was.  After all it is their loan..

However then I was told that they did not like the Waiver of Lein submitted by Empire Carpet (however it was a legal form) and it would be submitted to a higher supervisory committee, which could take approximately 5 more days.

It is now 3 weeks with no end in site, it seems that as soon as I settle one problem there is another..( It is now April 11, 2017)

Just as an aside the total owed on my mortgage is $49,000.

I guess this Bank must be in financial problems that they need to keep my $30,000.  We are living with the sout and smell of the blow back, but we can not afford to live elsewhere.

Is this behavior legal????

 

 

 

This report was posted on Ripoff Report on 04/11/2017 06:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nationstar/vernon-new-jersey/nationstar-holding-my-insurance-funds-to-repair-my-home-vernon-new-jersey-1367040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now