Complaint Review: Nettalk - Internet
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- Author Confirmed
- Nettalk 1000 NW25th St., Miami, FL 33172 Internet United States of America
- Phone:
- Web: www.nettalk.com
- Category: Internet Services
Nettalk nettalk.com No Technical Support Internet
*REBUTTAL Individual responds: EASY to operate and install
*Consumer Suggestion: Don't give up
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I purchased a nettalk duo device that is supposed to allow me to use my internet connection for a telephone. The first device was supposedly defective, although I do not think the tech support person knew what she was doing. I then purchased a new device and returned the old one. They were supposed to exchange the old one but never did. The new device will not work with the phone number already assigned unless "tech support" transfers (called porting) the number to this new device. After spending over 7 hours on hold waiting for tech support to answer, I came to the realization that I had been ripped off. The only phone numbers that actually answer are the sales people, who tell me there is nothing they can do about my problem other than to encourage me to die on hold waiting for tech support.
The device does not work as advertised and nettalk.com will do nothing about it.
I'm screwed.
This report was posted on Ripoff Report on 02/06/2012 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nettalk/internet/nettalk-nettalkcom-no-technical-support-internet-834698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
EASY to operate and install
AUTHOR: TheTruth - (United States of America)
SUBMITTED: Wednesday, February 08, 2012
I have had my netTalk duo for just a few days.. The original person im sorry you had issues. but this doesn't mean that everyone has had those issues. My only complaint my local area code wasnt supported. but to me that wasnt a big deal..
Out of the BOX it took me about 20 minutes to install, Within in minutes i could MAKE calls. Rest of the time was account creation and getting a phone number..
Have had ZERO issues so far.. Customer Support through email were quick and answered any question i had..The true RIPOFF if the traditional Phone companies.. Took my $80.00 a month bill and now paying $30 a year.. Even if i had the issues of the original Poster, I would think its well worth saving $1,000 a year..Possiable more with free 411, Voicemail, and other features you are paying on your traditional line..
I see no change in the call quality from my end or the people i am calling..This is by far one of the BEST MOVES i have made...
Only issue i had as i said above my local area code wasn't supported..but for me that wasnt a big deal at all.. So had to get a new number but heck i had so many advertiser calling my traditional line i am happy with the change..
#1 Consumer Suggestion
Don't give up
AUTHOR: DanielTheTech - (United States of America)
SUBMITTED: Tuesday, February 07, 2012
Besides receiving tech support from the TALK Experts at netTALK at 1-866-967-1063 (Mon-Fri 9:00am - 5:00pm EST, Sat-Sun 10:00am - 4:00pm EST), you can submit a trouble ticket at faq.nettalk.com
Also, if you send an e-mail with your concern to connect@nettalk.com they will take care of you.
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