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Report: #1203373

Complaint Review: Nomorerack - Internet

  • Submitted:
  • Updated:
  • Reported By: tami — Chatsworth California
  • Author Not Confirmed What's this?
  • Why?
  • Nomorerack Internet USA

Nomorerack nomorerack.com sells inferior merchandise and rips you off on returns Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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After ordering a couch and love seat cover I opened one to find they looked cheap and did not fit. I immediately folded the cover and put it back in the bag. After printing a label and being advised the cost of shipping would be deducted from the refund I returned the items.

 

I received a credit of $17.65 in December. Only problem was the original order #18106614 was for $60.00. Whoa!!  How much did I pay for shipping??

 

I emailed and received repeated assurances:  "We are committed to providing you the best possible service and are currently investigating this issue for you".  I was then advised the cover was "covered" in pet hair. Ummm, no. I literally had this thing out of the bag for a minute and I am a total clean freak. Soooo..

 

I politely advised them this was not the case and am waiting for a response. Based on other reviews not holding my breath.

Will not use this company again. Don't waste your money. The "Dawg" boots I ordered at the same time were also of very poor quality but they had been tried on and didn't bother returning. Basically a glorified bedroom slipper. So far all the things I have gotten from them are inferior quality.  The deals are too good to be true  :(

This report was posted on Ripoff Report on 01/22/2015 12:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nomorerack/internet/nomorerack-nomorerackcom-sells-inferior-merchandise-and-rips-you-off-on-returns-internet-1203373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

POSTED: Thursday, January 22, 2015

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Thank you for posting your Order number. We have gone ahead and sent you an email to the email address we have on file regarding the steps taken to have this matter resolved. Should you have any further concerns or inquiries regarding this concern, please feel free to reply back to that message.  Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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