NoMoreRack.com Horrible customer service nothing but excuses took my money 2 weeks later and order has not been shipped Internet

 Only after finaly threatening to have my lawyer file a Lawsuit against Nomorerack.com did they reluctantly give me a full refund for which I was greatful but in this whole process Nomorerack.com knew it was their responsibilty to send the pickup request that should have been sent when they sent fedex the shipping info to fedex which they all but refused to do. Even after recieveing a full refund I will still never ever shop with Nomorerack.com ever again because if i had not threatened a lawsuit I would still be sitting here either waiting for my Item to be shipped or waiting for my refund, so I will repeat what I said in the begininning stear clear of this company they will take your money and give you the run around and try to keep your money and not give you what you paid for. Even with having recieved a full refund I stand by my original evaluation of this company.

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Update 8/18/2014 about an hour ago i recieved an email from JP at nomorack.com saying the following.......Hello Jodie,

Thank you for your patience as we contacted the vendor regarding your order.

Regrettably, our supplier was unable to reship this order. We greatly apologize for the inconvenience. In appreciation of your business, we have gone ahead and requested your refund back to your original payment mode, in the amount of $50.00 for the purchase price of "Sylvania 7" LCD Widescreen Portable DVD Player" and the shipping fee. This may take 5 to 7 business days to appear on your statement, depending on your institution.

Please let me know if I can be of any further assistance.
Regards,

* JP with Customer Care 
Nomorerack - Everything you love for less

They try to make it sound like the order was actually shipped when they darn well know it wasnt they say they are refunding my money and I should have it by wednesday of next week, we will see if i actualy get my refund or weather I have to fight with them about that for weeks like I did about my order that I never recieved.