Complaint Review: Nomorerack.com - Select State/Province
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- Author Not Confirmed
- Nomorerack.com Select State/Province USA
- Phone:
- Web: Nomorerack.com
- Category: Department & Outlet Stores
Nomorerack.com Charged original and extra shipping for their mistake Kentucky
*UPDATE Employee: NoMoreRack.com - Customer Care
Show customers why they should trust your business over your competitors...
Dear nomorerack.com, i think i am done with you! I understand that I had to return the bootS they sent me that were the wrong size. What I don't understand is why I will only be reimbursed $55 for the boots, not the shipping charg? Then to top it off I had to pay $8.45 USPS per their instructions. Then I wonder why I am being charged another $2 shipping charge for the proper size. Really!? What's going on, I have been charged $13 shipping for boots that I was only supposed to pay $2 for because they made a mistake!
Sent from my iPhone
This report was posted on Ripoff Report on 02/20/2014 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nomorerackcom/select-stateprovince/nomorerackcom-charged-original-and-extra-shipping-for-their-mistake-kentucky-1125285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - ()
SUBMITTED: Tuesday, July 15, 2014
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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