Complaint Review: nomorerack - Internet
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- Author Not Confirmed
- nomorerack Internet United States of America
- Phone:
- Web: www.nomorerack.com
- Category: Miscellaneous Electronics
nomorerack Sold defective merchandise, now won't exchange or refund Internet
*Author of original report: Make It Great Policy a joke
*UPDATE Employee: NoMoreRack.com - Customer Care
Show customers why they should trust your business over your competitors...
I ordered an MID tablet for my husband's Christmas present. After waiting & hoping it would arrive on time & not receiving the carrying case that was supposed to come with it for weeks after Christmas, it will not turn on or charge now. My husband has had it a little over a month & used it very little. When I contacted customer service, they stated they have a 7 day return policy on defective merchandise & refused to do anything about this. I contacted them twice & received the same response twice!
This report was posted on Ripoff Report on 02/05/2013 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nomorerack/internet/nomorerack-sold-defective-merchandise-now-wont-exchange-or-refund-internet-1009263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Make It Great Policy a joke
AUTHOR: kawebb - (United States of America)
SUBMITTED: Wednesday, February 06, 2013
Apparently, your "Make It Great" policy is outweighed by your 7-day return policy. I have contacted Nomorerack twice & got the same response, so your generic response here is not welcome.
#1 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Wednesday, February 06, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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