PDM International Want to cancel, but can't even get ahold of them during their stated business hours! Mesa Arizona

I am now in the same boat as others who have reported on this company. I did finally get ahold of the company yesterday and was told I was not eligible for a refund even though their cancellation policy (or lack there of) was never explained. The CS rep says that in order to qualify for a refund I would need to send in the packet of information and if my "financial advisor" can't prove that they will save us $2500 in interest charges (in who knows what time period) that then I would qualify for a refund.

I am saying that since they have provided NO services for me at this point (other than "starting a file") that I should be eligible for a full refund, or at the very least the $900 ($990 minus the "non-refundable application fee"). At no point did they say that the $900 would be non-refundable if we decided against the program once receiving the packet that is filled with vague information that my husband and I thought was suspicious. They told me a manager would call me within 24-48 hours even though I had requested to speak to one immediately. I just received a call (within 24 hours) from the infamous "Mike Cross" who says there is no way that I will get a refund even though I have disputed the charge with my credit card company.

I feel like a complete idiot for not asking questions when they solicited my business but they make it sound like such a wonderful deal and I had no idea that once discussing it with my husband they wouldn't let me out of the verbal agreement. Ridiculous. How many other companies take your money before they even do anything and then won't provide a refund. Do the right thing PDM!
The BBB of Arizona is next on my list to report this company to.