Pimsleur Approach charged my credit card w/out my approval, & now sent my account to collections..... Philadelphia, Pennsylvania

I ordered a "free trail" language CD.  Low & behold they didn't hear back from me and took it as a sign that I want to pay $256 for their language program. I was out of the country and didn't even open their first shipment.  Upon returning, I have a second package waiting on me & am billed for that as well.  I called Customer service, went up the chain as far as they let me....no help.  

One girl offered to send me a return label for the second shipment which is still in their "return window",  but they wouldn't work w/ me on returning the 1st shipment.  It is in an open opened box, I didn't even touch it or agree to pay for it.  Still they won't accept it back.  

When speaking to the manager(Michelle Roskos), she was equally unaccommodating & made it a point to say she wasn't going to send me a return label that was promised by the girl in customer service.  Really??  I asked if it was because I was complaining, she said No.  I have my doubts.  I begged her to except the unopened return & explained that I was away on a family emergency & didn't even open the box.....she said that she can drop down the amount I owe by 25% & If I didn't pay it will remain in collections...Lovely Lady(not)