Complaint Review: Rooms to Go - Duluth Georgia
- Rooms to Go 2303 Pleasant Hill Rd Duluth , Georgia USA
- Phone:
- Web:
- Category: Furniture & Furnishings
Rooms to Go Rooms to Go Kids ooms to Go collects customer's money and then does not deliver Duluth Georgia
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Rooms to Go collects customer's money and then does not delivery accurate furniture or furniture in good repair. Order value was approximately $8,000. No refund or cancelation possible according to customer service. Order placed June 24th with delivery scheduled for July 12. July 12th order was “bumped” or re-scheduled to July 22 (10 days later). July 22nd order was delivered with a broken bedroom cabinet ($699 value) and two incorrect night stands ($599). Both the broken and incorrect furniture were left on property as the delivery drivers informed my spouse they could not take it back. I cannot park my vehicle in garage due to broken furniture. July 28th I called customer service and asked to speak with a manager and explained problems. I was informed that no delivery service refund would be made or could I cancel the order because the furniture had been delivered. I object to this corporate response because in fact the furniture was either broken or incorrect and I did not accept the items. However, because the items were left on property according to Rooms to Go I had accepted the items and delivery was complete. No offer of immediate repair or replacement was made and replacement was scheduled for nine days out. No offer of reimbursement for delivery charges was made. July 30th Expected re-delivery of bedroom cabinet and two night stands. Interaction with customer service: I was informed that I am not entitled to any return, cancelation or reimbursement for damaged or incorrect furniture and that I had to wait for repair or replacement. Further I was informed that the company really did not care whether I choose to do business again with Rooms to Go or not because that was my decision. If furniture is delivered on the 30th it will be five weeks from date of order. I feel this is unacceptable and had we known we would have NOT placed the order. Rooms to Go takes your money and delivers (maybe) when its convenient for them - not you.
This report was posted on Ripoff Report on 07/29/2015 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rooms-to-go/duluth-georgia-30096/rooms-to-go-rooms-to-go-kids-ooms-to-go-collects-customers-money-and-then-does-not-deliv-1245083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.