Rooms To Go Couches cave in, they offer false promises to fix it but never follow through grapevine, Texas

I purchased a couch/love seat set in January 2012. By January 2013 the springs on one cushion of the couch were popping loose and the cushion was caving in when anyone would sit. I called the customer service department and had 1 or 2 days left on my warranty. They said they'd send someone out and because I called before the warranty was up any issue would be dealt with.

A guy comes out & puts the springs back in and tells me they'll give me a call in 2-3 days with a permanent solution. 3 weeks go by and we get no call. By this time, more springs are loose, so I call. The person on the phone acted surprised that I hadn't received a call or any further resolution. They said the rep who came to my house said the issue was closed! Obviously not since I'm practically sitting on the floor if I sit on my couch! A new rep comes out, says that it's "a safety issue and needs a better fix".

He takes photos, has me sign paperwork, and promises someone will call. Big surprise, 2 months later NOBODY from RTG has called me and the couch is caving in again. My husband & I have a milk crate shoved under the cushion so we can sit and not sink in 12 inches. I plan to spend tomorrow on the phone attempting to deal with this, but don't expect much. In 4 months I've been given the run around & quick fixes that lead me to believe the couch is garbage & they have no way to truly fix it. That or they just don't care. They got my money, why bother keeping me happy?