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Report: #871868

Complaint Review: Rooms to go - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Smokey — Brentwood Tennessee U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Rooms to go Internet United States of America

Rooms to go Discount furniture sold as high end Internet, Internet

*UPDATE Employee: Rooms To Go

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Bought what was said to be fine leather furniture. Told the sales Rep we had dogs and wanted furniture that would hold up.

The pieces that we replaced were five years old and still had no rips or tears. The day after our furniture was delivered my dog climbed onto the recliner. (climbed, not jumped) The fabric was already scratched.

Getting nowhere with what is suppose to be customer service on the phone, I emailed the Tellus@roomstogo.com site talked about in earlier posts.

Just like the other posts they sent someone out to look at the damage. He took his pictures and I still have not heard anything after two months.

I am thinking of filing in small claims court. Too bad this company can not stand behind their product, or their sales staff.

Apparently even customer service can't be honest.

Should have went back to Lane.

This report was posted on Ripoff Report on 04/21/2012 05:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rooms-to-go/internet/rooms-to-go-discount-furniture-sold-as-high-end-internet-internet-871868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

POSTED: Monday, April 23, 2012

Im sorry to hear about any problems that you have had with your new leather set.  Leather is a very durable material.  However, even with being as durable as it is, it sometimes can be the victim of damages caused in the home depending on the situation.

I checked our records and do not appear to have received any email at our TellUs address. If you can resend this information, we would be more than happy to look further into the situation to see if any options may be available for you!

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