Rooms To Go YOUR FURNITURE IS OF VERY BAD QUALITY AND YOU DON'T CARE ABOUT YOUR CUSTOMERS TO MAKE THINGS RIGHT ! Miami Florida

Got a microfiber dual electric recliner sofa and a love seat from you on March 9, 2013.  As of this time since the cushions are all out of shape, flat, and you can feel the springs in them.  Also the stains in this 2 pieces of furniture won't come off.  I was never given the special cleaner that I was supposed to be given at the time of purchase at your store per your ForceField Exclusive Fabric Protection 3 year Warranty Certificate that I was given with my purchase receipt.  It is obvious that this furniture was never professional treated before delivery as it states on the warranty paper.  If I would have been given the cleaner I would have been able to get all the stains off as they occur. 

When contacted you via email at TellUs@roomstogo.com  about this problem  a technician was scheduled to come to inspect it.  When he came he took pictures of it and was told will hear from you in 3 to 5 business days. 

Your response to this was: " Set overall soiled and requires professional cleaning.  Once this has been done to give you a call to schedule a technician again to re-apply the bond. " 

I replied back asking about the cushions and comfort of the set  in which I received a replied telling me that I never told you about this.  I replied again sending you my original email to you so you can see  this is not true.  I received another response telling me that it didn't matter since nothing it can be done until I get it professional cleaned.   I contacted you again via email and told you that it will cost me hundreds to have this done.  I received another response telling me that until I get the furniture professionally cleaned nothing could be done.  All this emails were replied by Ashley and Melissa.
It clearly shows you don't care and you are not willing to solve the problem at your expense but at my expense.  And only thing you are doing is reapplying the bond.  Nothing about the condition of the cushions. 

I also called your customer service department and I was told a different story.  Was told that there was nothing you can do about the cushions/comfort of the set because is no longer under the manufacturer's warranty. 

This all clearly shows that you sell very low quality furniture and is not worth it.  I had furniture in the past that I have purchased from other places and have lasted years with no problems. 

This is not the first time I purchased furniture from you but it will be my last. 

As told you in my emails I will be posting my experience with Rooms To Go in any sources I can find to let everyone else know to be careful about buying things from you and better not to and buy it somewhere else !