Rooms To Go warranty and extended warranty is a waste of money stafford, Texas

Chad Parker
Customer Relations 

this Guy deserves a raise! seriously,he deserves alot of credit. took him a couple of emails and a few pictures to inform me that he is exchanging the furniture and gave me full credit. it really depends on who you deal with. the technician came to my house and acted as a doctor and lied. on the other hand,Chad was hands on and solved the problem right away. I will return the furniture on Saturday 12/22 and pick up the new one that same day. if anyone has a problem with rooms to go,just email him and i am sure he will solve it. another thanks to ripoff report website!

I know I went to Rooms To Go and have receipts. you can check in your system the purchase was under the name **************** .I did not buy a one year warranty. it was a three year extended warranty and I havnt had them for a year!! so they should be under the manufacturers warranty!! YET,they tell me they can not do anything about it. how convenient? now they tell me the three year warranty I bought was against stains only whereas the salesman told me at the time of purchase it would cover everything from cuts,damages due to use,the whole item for any kind of damage! what a theft!

Are you certain that the purchase was made at a Rooms To Go location?  I only ask as the situation sounds completely odd as Rooms To Go offers a one year warranty specifically against manufacturer

defects and we have procedures in place to handle such claims.  If so, send us an email to tellus@roomstogo.com with your order information and we can take a look at whats going on.