Report: #1394488

Complaint Review: Samsung

  • Submitted: Mon, August 21, 2017
  • Updated: Mon, August 21, 2017
  • Reported By: Randal — Palo Alto California USA
  • Samsung

    , California

Samsung Samsung Will Not Honor Warranty Nationwide San Jose California

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I purchased some Samsung laptop memory from Fry's Electronics towards the end of 2011, that came with a lifetime warranty, but Samsung doesn't honor that warranty.  On 08-21-2017, the memory department advised by email and by phone that the snapshot that I sent them is green and green modules are OEM and not supported by Samsung, but supported by the laptop manufacturer.  Later on the same day Samsung indicated that the number on the module indicates it is OEM.

Samsung will not honor their lifetime guaranty on defective and faulty memory modules.  As a result I will need to incur additional costs and buy the memory from someone else.

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