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Report: #655762

Complaint Review: Santander Consumer USA - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Netra Kendle — South Bend Indiana United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Santander Consumer USA p.o. box 660633 Dallas, Texas United States of America

Santander Consumer USA Drive Santander Consumer USA did not issue me a copy of my bill with new account information and contact phone number. They insisted that there is a late fee but asked to send itemized statement of account Dallas , Texas

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I called in to Citibank to make a payment for the month of October 2010.  I got a really unprofessional person from customer services department for bill payment.  She became irrate when I began to request a bill for payment and copy of statement for late fees noted on my account. I had no new account information. I don't have  current bill that shows any new information!  I was told it will cost 10.00 dollars to take a payment over the phone!  I was told to go to the web site which i did to look up my account without a currrent account information! Once I had the young lady to give me current information over the phone I still can't get to see the current account information after logging into the Santander Consumer USA website! I refused to pay 10.00 to pay my bill over the phone ! I don't belive that you should treat people this way as if they are scum under your feet! No people skills no helpful information unless it was a fight for your own account!!!

This report was posted on Ripoff Report on 10/27/2010 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/santander-consumer-usa/dallas-texas-75266/santander-consumer-usa-drive-santander-consumer-usa-did-not-issue-me-a-copy-of-my-bill-wi-655762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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